General Questions
Why choose Easternpack?
A: Easternpack is the source manufacturer of packaging machines with a professional R&D team and technical support. We not only provide high-quality machines, but also provide customers with a full range of services and fast-response after-sales support to ensure that your production line runs efficiently.
Do you accept customization?
A: Yes, we provide comprehensive customization services. According to your needs, we can adjust the feeding method, running speed, packaging bag type and size, sealing method, etc. to ensure that the machine fully meets your production requirements.
What is the delivery time and production process?
A: Our production process includes: customer order → design drawings → purchase parts → assembly → quality inspection → machine testing → customer pays the balance → clean packaging → delivery.
Standard model: delivery within 10-15 days.
Customized machine: delivery within 20-35 days.
Can customers view the production progress and logistics dynamics?
A: Of course! From assembly to debugging, your account manager will update the machine production progress in real time through pictures and videos. After delivery, we will also provide logistics vouchers so that you can track logistics at any time.
Do you provide machine manuals?
A: Each packaging machine will be accompanied by a detailed manual when it leaves the factory, and some machines are also equipped with operation videos to help you get started quickly. If you have other needs, our team is always available to support you.
How to maintain the packaging machine?
A: Each machine is accompanied by a detailed maintenance manual. We recommend:
Daily: Clean the machine before and after use to ensure that there is no residual material.
Weekly: Check the tightness of the screws and add lubricating oil to ensure smooth operation of the equipment.
Monthly: Perform a comprehensive inspection, including sensors, pipes and wearing parts.
For more maintenance methods for common models, please read our detailed guide:Daily Maintenance Guide for Packaging Machines: 10 Key Steps to Extend Equipment Lifespan.
Order/payment method
How to place an order?
A: If you want to buy an EasternPack packaging machine, please contact us through the official website Contact page. We will arrange a dedicated sales manager for you within 24 hours to communicate your needs 1 to 1. According to your machine requirements, we will provide customized packaging solutions, sign a contract after consensus, and ensure that you get the most suitable equipment.
What payment methods are accepted?
A: We support the following payment methods:
30% deposit before production, 70% balance before shipment (T/T).
According to your needs, we can also accept other payment methods and negotiate special trade terms, such as EXW, FOB, CIF, CFR, etc.
What information do I need to provide for customizing the machine?
A: Please provide the following information so that we can customize the machine for you:
Product information: material type, size, packaging method and budget.
Additional information (if any): material pictures/videos, packaging film type, packaging design, expected speed, production capacity, etc.
This information will help us recommend the most suitable machine solution for you.
Warranty and after-sales Questions
Do you provide overseas after-sales service?
A: Yes, we have distributors in Vietnam, Turkey, Malaysia, Indonesia and the Middle East to provide local after-sales support. For other regions, if on-site installation, technical training or after-sales service is required, we will send technicians to your factory, and the relevant expenses (including round-trip air tickets, accommodation, visas and daily allowances) must be borne by the buyer.
How long is the warranty period? What does after-sales service include?
A: Our machines are known for their high durability and low failure rate, and they come with a one-year warranty. Services during the warranty period include:
Free repair of failures caused by quality problems.
Some machines support remote program upgrades.
On-site technical training and maintenance support.
After the warranty period, we still provide online consultation and remote guidance services. During the warranty period, parts damaged due to quality problems will be replaced free of charge; replacement of parts not due to quality problems or outside the warranty period must be paid by the customer.
Under what circumstances can free warranty be enjoyed?
A: Under normal use, free warranty service is available for damage caused by failure or defect of the product itself.
Under what circumstances is free warranty not applicable?
A: The following situations are not covered by the free warranty:
Failures caused by improper maintenance or operating errors, such as using incompatible packaging film types.
Damage caused by voltage mismatch or external environment (such as water ingress).
Failures caused by human damage or accidents.
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